hbeej's Privacy Policy

1.1 Registration and Account Information

When you create an account on hbeej, we may collect the following information:

• Full name, date of birth, and nationality
• Email address and preferred contact method
• Username and password (stored in encrypted form)
• National ID or passport information for identity verification
• Residential address

1.2 Financial and Transaction Information

We process financial information during deposits or withdrawals on our platform. This may include:

• bKash, Nagad, Rocket, or Upay numbers and transaction IDs
• Deposit and withdrawal amounts and history
• Partial card information related to Visa or Mastercard (we do not store full card numbers)

1.3 Technical and Usage Information

When you visit our website, some information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Pages visited, click data, and session duration
• Information collected through cookies and similar tracking technologies
• Referral source and search terms

2.1 Service Delivery and Operations

hbeej uses information collected under this privacy policy for the following purposes:

• Account creation, verification, and management
• Processing financial transactions and confirming deposits and withdrawals
• Making our gaming services accessible to you
• Providing bonuses, promotions, and VIP rewards
• Ensuring 24/7 customer support

2.2 Security and Fraud Prevention

We use information to ensure the protection of users and maintain the integrity of the platform:

• Detecting and preventing suspicious activity
• Preventing the creation of multiple accounts
• Identifying unauthorized login attempts
• Complying with anti-money laundering (AML) policies

2.3 Improvement and Personalization

We analyze usage information to improve your experience and raise service quality. This includes understanding your preferred games or categories, displaying relevant promotional offers, and monitoring the technical performance of the platform.

3.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. hbeej uses the following types of cookies:

• Essential cookies: Required for login sessions and security.
• Functional cookies: For remembering your preferences.
• Analytical cookies: For understanding website usage.
• Marketing cookies: For displaying relevant promotional content.

3.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some services on the platform from working properly. Under our privacy policy, you have the right to change your cookie preferences at any time.

4.1 Sharing Information with Third Parties

hbeej does not sell or rent your personal information. However, information may be shared in limited amounts in the following cases:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions.
• Game providers: Providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive limited session information for a seamless gaming experience.
• Technology partners: Providers of hosting, security, and analytics services process data under contractual confidentiality obligations.
• Legal obligations: Necessary information may be disclosed in compliance with any valid legal order or regulatory directive.

4.2 International Data Transfers

In some cases your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that adequate contractual safeguards are maintained to protect data and that international data protection standards are followed.

5.1 Technical Security

hbeej uses industry-standard security technology to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Data storage protected by 256-bit encryption technology
• Regular security audits and vulnerability assessments
• Two-factor authentication (2FA) support
• Firewall and intrusion detection systems

5.2 Organizational Security

Alongside technical measures, we also ensure organizational security. Only authorized staff can access personal information, and everyone is required to sign a confidentiality agreement. Regular data protection training is provided, and a rapid-response plan is in place for data breach incidents.

6.1 Retention Policy

hbeej does not retain your information longer than necessary. As a general guideline:

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: After an account is closed, information is kept for a defined period to meet legal obligations.
• Financial transaction records: May be retained for an extended period for fraud prevention and regulatory compliance.
• Technical logs: Generally deleted automatically after a short period.

6.2 Data Deletion Requests

You may request that your personal information be deleted. However, in some cases it may be necessary to retain certain information due to legal obligations or legitimate business reasons. In such cases we will inform you in detail.

7.1 Data Access and Correction

As a user of hbeej, you have the following rights:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of processing: The right to request that data processing be limited in certain cases.
• Objection: The right to object to the use of your information for certain purposes.
• Data portability: The right to receive a copy of your information in a structured format.

7.2 Withdrawal of Consent

If you have previously given consent for your information to be used for marketing communications or any other optional purpose, you may withdraw that consent at any time. This will not affect the validity of any prior processing. To exercise your rights, please contact our support team.

hbeej strictly provides services only to those aged 21 and above. We do not knowingly collect any information from minors. If it comes to our attention that a person has registered without meeting the age requirement, we will immediately close the relevant account and make every effort to delete the associated information.

If you believe that a minor known to you is using our platform, please notify our support team immediately.

9.1 Update Notifications

hbeej may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, a notification will be sent to the registered email address.
• Continuing to use the platform after a change is made will be considered as your consent to the updated policy.

9.2 Policy Review

We recommend that you review this privacy policy regularly so that you stay informed about our latest privacy practices. Changes to our policy will not reduce any of your existing rights.