🛡️ Safe and Responsible Platform

hbeej's commitment to responsible gaming

We believe that enjoyable online gaming should always be safe, controlled, and responsible — your protection is our priority.

Our responsible gaming policy

hbeej is committed to ensuring a safe and entertaining gaming environment for players in Bangladesh. Participating in an online casino or sportsbook should be enjoyed as a form of entertainment — never as a solution to financial problems or a source of income.

We understand that for some players gambling can become a problem. That is why we have put in place a number of effective tools and measures so that you can always maintain full control over your gaming. The foundation of responsible gaming is awareness, control, and the courage to seek help at the right time.

Important: hbeej is for those aged 21 and above only. Opening an account or playing games by minors is strictly prohibited.

21+ Age Restriction

Users must be at least 21 years old to register and play at hbeej. We follow an age verification process at registration and may request additional identity documents in cases of doubt. We take the utmost care to protect minors from gambling.

Gambling carries a risk of financial loss. Always play within your means and set a budget.

Our protection tools

hbeej provides multiple effective tools to keep you safe. Using these, you can manage your own gaming habits yourself.

Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set, it will not be possible to deposit more than the specified amount within that period. This significantly reduces the risk of exceeding your budget.

Session Time Limits

Through the session time limit feature, you can decide in advance how long you will play in each session. When the set time is up, you will be automatically alerted or the session will end.

Self-Exclusion

If you feel that gambling is getting out of your control, you can apply for self-exclusion. This allows you to close your account temporarily, from 7 days, or permanently.

Cooling-Off / Time-Out

If you need a temporary break, use the time-out feature. Your account can be deactivated temporarily for anywhere from 24 hours to 6 months. During this period, logging in or making deposits will not be possible.

Loss Limit

Through the loss limit feature, you can set the maximum amount you are willing to lose within a given time period. Once that limit is reached, gaming will stop automatically.

24/7 Support

If you notice any signs of a gambling problem, contact us right away. Our Bengali live chat support is available seven days a week, 24 hours a day, and we are here to help with understanding.

Signs of problem gambling

If any of the following signs appear in you, do not delay in seeking help:

Continuing to play repeatedly in the hope of recovering losses
Borrowing money from family or friends to gamble
Feeling anxious or restless when unable to gamble
Neglecting family or work responsibilities to keep playing
Hiding the amount spent on gambling
Repeatedly breaking a set budget to keep playing
Lying or keeping secrets about gambling
Skipping meals and sleep to play for long periods

Tips for safe gaming

Follow these simple rules for an enjoyable and harm-free gaming experience:

Play for entertainment only, not to make money
Set a budget before each session and stick to it
Do not keep playing in an attempt to recover lost money
Take regular breaks and respect time limits
Avoid gaming when drinking alcohol or under emotional stress
Be honest with your family about your gaming habits
If a problem appears, seek help promptly without delay
Only bet what you can afford to lose

How to use the protection tools

Follow the steps below to activate the safety settings on your account:

Log In

Responsible Gaming tab

Click the "Responsible Gaming" tab in Settings where you will find all the protection tools.

Set your limits

Fill in your preferred deposit limit, time limit, or loss limit and confirm.

Get support

For any questions or issues, contact us via live chat or email.

Details about self-exclusion

Self-exclusion is a measure through which you can request to block your own access to your account. It is primarily for those who feel that gambling is having a negative impact on their life.

If you apply for self-exclusion at hbeej, your account will be suspended indefinitely or for a set period. During the exclusion we will not send you any promotional emails and will not process requests to reactivate the account.

To apply for self-exclusion, contact our support team by email or live chat: [email protected]

Protection of minors

hbeej maintains a strict position on keeping minors away from gaming at all times. Those under 21 years of age may not use our platform.

If there are children or teenagers in the household, make sure that appropriate parental controls are enabled on your device. Do not share your login details with anyone and always log out after playing.

Keep your password private
Log out of your account after playing
Use parental controls on shared family devices
If you have any suspicions, let us know immediately

Contact us if you need help

If you experience any gambling-related problem, do not hesitate or feel embarrassed — reach out to us. We are always here for you.

Live Chat

Our Bengali live chat support is available seven days a week, 24 hours a day. Start a chat for immediate assistance with any issue.

Email Support

Email us at [email protected] for any matter including self-exclusion, deposit limits, or account closure requests.

Confidentiality guaranteed

Your personal information and the details of any issue you raise will be kept completely confidential. Do not hesitate to seek support.

Responsible Gaming FAQ

Yes, age verification is carried out at hbeej during registration and again later if needed. Anyone under 21 years of age cannot use our platform under any circumstances. In cases of doubt, national ID card or passport details may be requested.

After logging in to your account, go to Account Settings and navigate to the "Responsible Gaming" section. There you will find options to set daily, weekly, and monthly deposit limits. Once a limit is set, it takes effect immediately. Requests to increase a limit take some time to be processed.

If you have self-excluded for a set period, you may request reactivation of your account through live chat once that period has ended. However, in the case of permanent exclusion, it may not be possible to reopen the account. In all cases, our support team carries out a thorough review before making a decision.

A time-out is a temporary break — typically from 24 hours up to 6 months — after which the account is reactivated automatically or upon request. Self-exclusion is a longer-term and more serious step, generally suited to those who feel that gambling has become a genuine problem for them.

If a family member is struggling with a gambling addiction, speak to them with compassion and encourage them to seek professional help. You can inform our support team by email at [email protected] or via live chat — we will review the situation and take the necessary steps.

No. Gambling is a form of entertainment, not a way to solve financial problems. Playing while under financial pressure can make the situation worse. If you feel that financial difficulties are drawing you toward gambling, seek help immediately and stop playing for the time being.

Enjoy safely

Play responsibly and enjoy the trusted gaming environment at hbeej. We are always here for any questions or support you may need.

Visit hbeej Casino Play Slots Cricket Betting Read FAQ